You are guaranteed to invest in AUGMENTED REALITY.
The question is will you SELL IT OR BE SOLD?
On-boarding/hiring & technical support are core components to a company in which an inability to service clients efficiently will hinder scalability from the inside out.
Augmented reality is the effective tool to revitalize product manuals into interactive, contextually relevant content that guide users through technical support situations. Clients can utilize their mobile device for immersive instruction as well as contact an agent in real-time. The remote agent can relay a sequence of actions to resolve the issue and guide the client, utilizing AR to clearly show the steps needed to be executed in the customer’s reality in situ. Integrating AR into a company’s CRM (via API) will expedite on-boarding/hiring process & engagement with clients heightening ROI as a by product.
Augmented Reality is expected to acquire 1 billion users by 2020.
By 2021, the combined market size of augmented and virtual reality is expected to reach 215 billion U.S. dollars.
64% US consumers believe that augmented reality enhancements would benefit workplace
69% of respondents believed that this tech could help them learn new skills
Expediting tech support clerical tasks allowing more time for issues to be solved
Visualization of the knowledge database for both users and support specialists without buying extra tech
Mass Adoption of AR/VR
The AR Trend is beginning to peak in 2018 and is forecasted to become mass adopted by the year 2022
FaceBook, Snap, and The New York Times are already heavily invested in AR/VR technology.
Apple’s latest integrations hints at industries as a whole are preparing to provide consumers the ability to experience AR
Q3 2018 - Q4 2019
DEVELOPMENT > INTERNAL TESTING > PROTOTYPE > DEPLOY TO USERS